Secure access of remote device

ABSTRACT

A cloud-based communication framework. A first secure channel may be established for communication between an IT device and a cloud-computing platform. A request for a device user interface may then be received over the first secure channel. The request may be initiated by a user device via the cloud-computing platform. The device user interface may be retrieved and forwarded over a second secure channel to the cloud-computing platform for communication to the user device.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation-in-part of prior application Ser. No.16/891,012, filed Jun. 2, 2020, entitled “Cloud-based communicationsystem,” which claims the benefit of U.S. Provisional Application No.62/856,756, filed Jun. 4, 2019, which are hereby incorporated byreference in its entirety. This application further claims the benefitof U.S. Provisional Application No. 62/943,753, filed Dec. 4, 2019,which is hereby incorporated by reference in its entirety.

BACKGROUND

As an organization expands, there is an increasing need to purchase,deploy, and/or maintain devices (e.g., routers, serial consoles, datacenter devices, networking devices) at each head office and at eachbranch office of the organization. With an expanding network of devices,it becomes increasingly difficult to configure, monitor and manage thedevices remotely.

Typically, deploying a branch network involves sending a lot ofequipment and personnel to the satellite or remote location. This can bequite a monumental undertaking, because there are many pieces to setinto motion. First, the location's networking needs have to be defined.A plan is then developed to set up the devices or equipmentappropriately. When ready, stacks of equipment need to be shipped to theremote location, which can involve plenty of time and money, especiallyif the remote site is isolated.

Once all devices and personnel are on-site, essential duties must beperformed at the location. This includes not only the initial set-up,but also ongoing maintenance and management. Installing, configuring andprovisioning the branch network requires staff to connect to eachdevice. Using the command line interface (CLI) and other tools, theyneed to perform the tedious tasks to manually configure every componentin the stack. The same goes for troubleshooting issues and managing thebranch. If a critical issue arises, an outage occurs, or a change mustbe made, staff needs to be sent on-site. To keep the branch running,physical presence of staff members typically needs to be maintained ator near the location, which pulls them away from other critical businessduties.

Accordingly, deploying one branch network can be challenging. Suchchallenges grow enormously with even more locations. This makes scalingthe business very difficult and resource-intensive.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 illustrates an exemplary cloud-based communication system;

FIG. 2 shows another illustration of an exemplary cloud-basedcommunication system;

FIG. 3 shows an exemplary cloud user interface screen;

FIG. 4 shows an exemplary device user interface screen; and

FIG. 5 illustrates an exemplary method of remotely accessing a deviceuser interface from an IT device.

DETAILED DESCRIPTION

In the following detailed description of embodiments of the invention,numerous specific features are set forth in order to provide a thoroughunderstanding of the embodiment of the invention. However, it will beobvious to a person skilled in the art that the embodiments of theinvention may be practiced with or without these specific details. Inother instances, well known methods, procedures and components have notbeen described in detail, so as not to unnecessarily obscure aspects ofthe embodiments of the invention.

A “device” as used herein is a machine and/or component that may attachto a computer and/or computer network. Examples of devices include diskdrives, printers, displays, mice, and modems. These particular devicesmay fall into a category of peripheral devices separate from a maincomputing device. Other examples of devices may be non-peripheraldevices such as IT devices. Many devices, whether peripheral or not, mayemploy a program called a device driver that may act as a translator,converting general commands from an application into specific commandsthat the device understands.

An “IT device” is an “Information Technology” device related tocomputing technology, comprising, but not limited to: data centerdevices, networking devices, hardware devices, software operating incombination with a hardware IT device, Internet devices, and/or thelike. Some IT devices may employ virtual devices operating on speciallyconfigured hardware. Additional examples of IT devices includeinfrastructure management devices, servers, compute nodes, routers,switches, load balancers, networking nodes, storage nodes, power nodes,cooling nodes, storage appliances, power appliances, cooling appliances,network appliances, virtual devices, virtual machines, system hardwarewith network access, hosted module within a system, combinationsthereof, and/or the like.

A virtual device may employ a software virtual device driver operatingon a hardware computing device configured to emulate hardware and/orother devices so that multiple applications may, for example, accesshardware interrupt channels, hardware resources and memory withoutcausing conflicts. Computer hardware may require communication andcontrol processes for devices and/or hardware components to access eachother in a controlled manner. These processes may be defined as devicedrivers, which may comprise code that an application may employ toaccess hardware and/or external software resources. Some examples ofvirtual devices may be configured for use in multitasking operatingsystems. In such an example, a device driver may be controlled by anoperating system's virtual device driver manager and shared byapplications running within that kernel. A virtual device driver maypass interrupt and memory requests through the kernel, which in turn mayallocate resources as required.

Some of the various embodiments may communicate with virtual (incombination with configured hardware) and/or physical IT devices such ascompute nodes, networking nodes, storage nodes, power nodes, coolingnodes, other IT devices, combinations thereof, and/or the like.

The present framework provides a cloud-based computing platform. Inaccordance with one aspect, the cloud-based computing platform may beused to provide secure, high performance and cost-efficient access to adevice user interface of a remote Information Technology (IT) devicefrom another computing device (user device). A service on thecloud-based computing platform may collaborate with a remote accessagent on the remote IT device to enable secure access to its device userinterface. The service on the cloud management system acts as a proxyfor the device user interface and exchanges device user interface datafrom the remote IT device and input events from the user's device.Advantageously, the device user interface of the remote IT device may besecurely accessed and presented without opening a firewall at the remoteIT device.

In accordance with another aspect, a remote IT device is managed via thecloud-based computing platform. The remote IT device may communicatewith the cloud-based computing platform using one or more securechannels. The one or more secure channels may be established by mutualauthentication using a trust certificate. The trust certificate may begenerated with keys using the IT device's embedded securecryptoprocessor.

In accordance with another aspect, the user device provides a userinterface (e.g., web browser) to connect with the cloud-based computingplatform. After authentication, the user device is provided a uniformresource locator (URL) that is unique to each remote IT device foraccessing the device user interface of that remote IT device via theuser interface. The cloud-based computing platform may include a microservice that exchanges the device user interface and user input datawith a remote access agent on the remote IT device. The cloud-basedcomputing platform may also include a device management channel forcommunicating (e.g., exchanging commands and events) with the remote ITdevice. These and other exemplary features and advantages will bedescribed in more details herein.

FIG. 1 illustrates an exemplary cloud-based communication system 100.The cloud-based communication system 100 includes an InformationTechnology (IT) device 101 communicatively coupled to a user device 140via a cloud-computing platform 145. IT device 101 may be placed in alocation (e.g., branch office) that is remote from user device 140. Forexample, IT device 101 and user device 140 may be located in differentoffices, cities, states or countries. In some implementations, IT device101 includes one or more non-transitory tangible machine-readable media104 coupled to one or more processors 105, communication card modules106 and one or more communication interfaces 109 via an input-outputinterface 121. Other components may also be included. For example,support circuits such as a network switch, cache, a power supply, and acommunications bus may also be included.

IT device 101 may be communicatively coupled to one or more other ITdevices via one or more communication interfaces 109. IT device 101 mayalso comprise a multitude of IT devices configured to cooperativelyoperate together. In some implementations, IT device 101 iscommunicatively coupled to other IT devices over a network. The networkmay include, but is not limited to, the Internet, an intranet, aconnection to the Internet, a private cloud, interconnected datacenters, a multi-nodal network, two or more computing devices connectedusing a Virtual Private Network (VPN), an on-premise network, an RS-232serial network, an RS-485 serial network, a Local Area Network (LAN), aWide Area Network (WAN), a Wi-Fi wireless network, an USB port, aBluetooth™, cellular network, a combination thereof, and/or the like.

One or more communication card modules 106 may be removably inserted ormounted in IT device 101 to provide desired functionalities. The desiredfunctionalities may include, but are not limited to, one or morecommunication interfaces, network adapter (e.g., Local Area Network orLAN, Wide Area Network or WAN, Virtual Private Network or VPN, Wi-Fi,wireless WAN, Bluetooth™, cellular), storage (e.g., solid-state drive,dynamic random access memory, static random access memory, hard drive),cellular connectivity, satellite navigation, near field communication(NFC), digital radio, Wireless Gigabit Alliance (WiGig), power, computefunctions, outlet functions, keyboard-video-mouse (KVM) switch, or acombination thereof. Communication card modules 106 may include thenecessary logic for functioning according to a respective standardspecification, such as the M.2 (or Next Generation Form Factor), mSATA,Personal Computer Memory Card International Association (PCMCIA), and soforth.

The one or more communication card modules 106 may provide one or morecommunication interfaces 109. The one or more communication interfaces109 may include at least one of the following: one or more null-modemserial ports; one or more Data Communications Equipment (DCE) serialports; one or more Data Terminal Equipment (DTE) serial ports; one ormore Cisco pinout serial ports; one or more Cyclades pinout serialports; one or more straight-through serial ports; one or more cross-overserial ports; one or more RJ45 ports; one or more RS-232 serial ports;one or more RS-485 serial ports; one or more universal serial bus (USB)ports; one or more serial ports; one or more Local Area Network (LAN)ports; one or more Wide Area Network (WAN) ports; one or more Wi-Fiwireless Network ports; one or more input-output (I/O) ports, one ormore Ethernet ports (e.g., gigabit Ethernet or GbE ports, copper, Powerover Ethernet or PoE+, small form factor pluggable or SFP+, etc.),cellular, a combination of the above and/or the like.

IT device 101 may provide networking processing, data routing and othercapabilities. IT device 101 may include at least one of the following:system hardware with network access, a server, a compute node, a router,a switch, a load balancer, a networking node, a storage node, a powernode, a network appliance, a virtual appliance, a hosted module within asystem, a combination thereof, and/or the like. Other IT devices coupledto IT device 101 may include, for example, a server, a compute node, arouter, a switch, a load balancer, a networking node, a storage node, apower node, a cooling node, a storage appliance, a power appliance, acooling appliance, a network appliance, a virtual appliance, a virtualmachine, system hardware with network access, a hosted module within asystem, a combination thereof, and/or the like.

Non-transitory computer-readable media 104 is any available media thatcan be accessed by IT device 101 and includes both volatile andnonvolatile media, and removable and non-removable media. By way ofexample, and not limitation, computer-readable media 104 may includecomputer storage media. Computer storage media includes both volatileand nonvolatile, and removable and non-removable media implemented inany method or technology for storage of information such ascomputer-readable instructions, data structures, program modules orother data. Computer storage media includes, but is not limited to,random access memory (RAM), read-only memory (ROM), electricallyerasable programmable read-only memory (EEPROM), flash memory or othermemory technology, compact disc read-only memory (CD-ROM), digitalversatile disks (DVD) or other optical disk storage, magnetic cassettes,magnetic tape, magnetic disk storage or other magnetic storage devices,or any other medium which can be used to store the desired informationand which can be accessed by IT device 101.

User device 140 may include a computer system (e.g., workstation, mobiledevice) and appropriate peripherals, such as a keyboard and displaydevice, and can be operated in conjunction with the entire system 100.For example, user device 140 may include one or more processors coupledto one or more non-transitory computer-readable media (e.g., computerstorage or memory device), display device (e.g., monitor) and variousinput devices (e.g., mouse, touchpad or keyboard). In someimplementations, user device 140 includes a web-browser 142 stored inthe non-transitory computer-readable media, as will be described in moredetails herein.

In some implementations, user device 140 is communicatively coupled toother devices over a network. The network may comprise, but is notlimited to: the Internet, an intranet, a connection to the Internet, aprivate cloud, interconnected data centers, a multi-nodal network, twoor more computing devices connected using a Virtual Private Network(VPN), an on-premise network, an RS-232 serial network, an RS-485 serialnetwork, a Local Area Network (LAN), a Wide Area Network (WAN), a Wi-Fiwireless network, an USB port, a Bluetooth™, cellular network, acombination thereof, and/or the like.

Cloud-computing platform 145 generally refers to a group of networkedcomputing resources (e.g., data storage, computing power, networkresources, software resources) made available without active managementby users. In some implementations, cloud-computing platform 145represents a family of services hosted on one isolated server, multipleisolated servers, or on distributed servers that virtually appear tousers to be a single server. Cloud-computing platform 145 may beisolated or divided onto isolated different servers to facilitate theisolation, organization, and management of diverse families of functionsthat may be accessed by some authorized parties but not others.

In some implementations, cloud-computing platform 145 includes amanagement system 148 stored in non-transitory computer-readable mediain communication with one or more processors. Management system 148 mayprovide one or more user interfaces through which users may interactwith the cloud-computing system 145. The one or more user interfaces maybe accessed via user device 140 to, for example, remotely access thedevice user interface of IT device 101 and any IT device attachedthereto. User device 140 and/or IT device 101 may connect tocloud-computing platform 145 via the Internet or other communicationnetwork, and may request access to one or more of the computingresources managed by cloud-computing platform 145. User device 140and/or IT device 101 may include web browser capabilities configured tocommunicate with the management system 148 via the cloud-computingplatform 145 or otherwise through networks, which comprises any publicnetwork such as the Internet or World Wide Web or any public or privatenetwork as may be developed in the future.

The present technology may be implemented in various forms of hardware,software, firmware, special purpose processors, or a combinationthereof, either as part of the microinstruction code or as part of anapplication program or software product, or a combination thereof, whichis executed via the operating system. In one implementation, thetechniques described herein are implemented as computer-readable programcode tangibly embodied in one or more non-transitory computer-readablemedia 104. In particular, the present techniques may be implemented byHypertext Transfer Protocol (HTTP) web server 110, cloud access agent111 and remote access agent 112 stored in one or more non-transitorycomputer-readable media 104 of IT device 101. The present techniques mayalso be implemented by management system 148 stored in cloud-computingplatform 145 and/or web browser 142 stored in user device 140.

FIG. 2 shows another illustration of the exemplary cloud-basedcommunication system 100. The cloud-based communication system 100includes at least one IT device 101 and a user device 140communicatively coupled to a cloud-computing platform 145. Although onlyone IT device 101 and user device 140 are shown, system 100 may includemultiple IT devices 101 and multiple user devices 140. Each of the ITdevices 101 includes a remote access agent 112 for enabling remoteaccess by user device 140. Such remote access is advantageously enabledwithout opening any special ports in a firewall at the IT device 101. Tobe available for operations, IT device 101 may first be enrolled withthe cloud-computing platform 145. The enrollment process is describedin, for example, application Ser. No. 16/891,012, filed Jun. 2, 2020,entitled “Cloud-based communication system”, which is hereinincorporated by reference.

In some implementations, management system 148 includes a device manager202, a remote access manager 204 and a front-end agent 206. Devicemanager 202 serves to exchange commands and secure channels forcommunication with cloud access agent 111 in IT device 101. Remoteaccess manager 204 serves to communicate the device user interface fromthe IT device 101 to the corresponding web browser 142 of the requestinguser device 140. User interface events and requests from the web browser142 may also be communicated to the IT device 101 via the remote accessmanager 204. Front-end agent 206 may serve to generate the cloud userinterface for the cloud-computing platform 145 that is accessible viathe web browser 142 on user device 140.

Cloud-computing platform 145 may communicate with IT device 101 over oneor more independent secure channels. In some implementations, the securechannels include independent first secure channel 213 and second securechannel 215. First secure channel 213 may serve as the main managementchannel for communicating data between cloud access agent 111 and devicemanager 202, while second secure channel 215 may serve as an on-demandremote access channel for communicating data between remote access agent112 and remote access manager 204. Secure channel 213 may be establishedonce the IT device 101 initializes and may stay connected to devicemanager 202. Second secure channel 215 may be established on-demand, inresponse to receiving a request via secure channel 213 from user device140.

The first and second secure channels (213 and 215) may be secured bymutual authentication using first and second temporary trustcertificates respectively. Both first and second trust certificates maybe independent and different. Alternatively, first and second trustcertificates may be the same. Mutual authentication is a two-wayauthentication process in which both the IT device 101 and thecloud-computing platform 145 authenticate each other using a trustcertificate, as described in, for example, application Ser. No.16/891,012, filed Jun. 2, 2020, entitled “Cloud-based communicationsystem”. The first trust certificate for secure channel 213 may begenerated and validated (or signed) with authentication informationstored in the hardware cryptographic module of IT device 101. Theauthentication information provides unique identification of the ITdevice. The authentication information may include a unique IT deviceidentifier and a hash of a public hardware-based key. The second trustcertificate for second secure channel 215 may be generated using thefirst secure channel 213. For performance reasons, the second trustcertificate may be validated using a software cryptographic module,instead of a hardware cryptographic module.

IT device 101 may further use a secure message queue protocol channel(e.g. Message Queuing Telemetry Transport or MQTT) for communication.All communications initiated by the IT device 101 may employ a standardapplication-layer protocol (e.g., hypertext transfer protocol or HTTP,Hypertext Transfer Protocol Secure or HTTPS) for transmitting hypermediadocuments, such as Hypertext Markup Language (HTML) files.Advantageously, no special firewall port needs to be opened to enablesecure communications between IT device 101 and cloud-computing platform145.

A user may log into the cloud-based computing platform 145 by providinguser authentication information (e.g., user name, password) via a clouduser interface accessed via web browser 142. Upon successful userauthentication, a cloud session may be started with the cloud-computingplatform 145. FIG. 3 shows an exemplary cloud user interface screen 302presented at web browser 142 during the cloud session. The cloud userinterface screen 302 may be generated in response to a message providedby front-end agent 206 of cloud-based computing platform 145. The clouduser interface screen 302 may present a list 306 of one or more enrolledIT devices when the selectable text “Enrolled” 304 is selected. Each rowof the list 306 displays information about an IT device, including butnot limited to, its hostname, serial number, model, status, site name,version, uptime, revision tag, backup time, or a combination thereof. Aselectable user interface element (e.g., “Connect” button) 308 enablesthe user to select the IT device 101 whose device user interface theuser wants to remotely access. The user may select the user interfaceelement 308 to view the local device user interface of the IT device101.

Returning to FIG. 2 , web browser 142 sends a request for the deviceuser interface over connection 210 to front-end agent 206 in response tothe user selecting, for example, user interface element 308 on the clouduser interface screen 302, as previously described. The front-end agent206 sends the request over connection 212 to device manager 202. Devicemanager 202 may then send the request over first secure channel 213 tocloud access agent 111 in the IT device 101. First secure channel 213may be a secure channel previously established by mutual authenticationusing a trust certificate, as previously described.

In response to the request received from device manager 202 over firstsecure channel 213, cloud access agent 111 communicates with remoteaccess agent 112 in IT device 101 over connection 214. Remote accessagent 112 communicates over connection 219 with the local device userinterface using the web server 110 implemented in the IT device 101. Webserver 110 is implemented in the IT device 101 to fulfil client requestson the World Wide Web by storing, retrieving, processing and deliveringweb pages to clients. The web pages present the local device userinterface of the IT device 101, and may include hypertext markuplanguage (HTML) or WebSocket (WSS) files with, for example, text,images, style sheets, scripts, terminal interface, graphical userinterface or a combination thereof embedded within. Each web page may beaccessed with a uniform resource locator (URL) unique to the IT device101. Web server 110 may be, for example, a hypertext transfer protocol(HTTP) server. Web server 110 forwards the device user interface overconnection 219 to the remote access agent 112 in response to therequest.

Remote access agent 112 may communicate a session identification tokento the cloud access agent 111 via connection 214. Remote access agent112 may also communicate the session identification token along with thedevice user interface via second secure channel 215 to remote accessmanager 204 in cloud-computing platform 145. The session identificationtoken is a piece of data that is used in network communications thatuniquely identifies the session associated with the device userinterface. Cloud access agent 111 may communicate the sessionidentification token to device manager 202 via first secure channel 213.The device manager 202 may then communicate the session identificationtoken to front-end agent 206 via connection 212, which may send thesession identification token via connection 210 to web browser 142 onuser device 140.

Second secure channel 215 may be established using mutual authenticationwith a second trust certificate, as previously described. The secondtrust certificate may be the same as that used for establishing firstsecure channel 213 or it may be a new trust certificate generated usingthe first secure channel 213. The securing of connection 215 may beinitiated on demand by remote access agent 112 in IT device 101.Connection 215 may be a full-duplex communication channel, such asWebSocket. Additionally, data transfer via connection 215 may beimplemented using one or more compression techniques (e.g., Deflate) soas to ensure efficiency in the cost of external link usage by the ITdevice 101.

Front-end agent 206 may update and communicate the cloud user interfaceover connection 210. For example, the cloud user interface may show theupdated access status (e.g., connected) of the IT device 101. The usermay then view the updated cloud user interface using web browser 142. Asanother example, web browser 142 may also receive the sessionidentification token for the device user interface of IT device 101 inresponse to selecting the user interface element (e.g., “Connect” button308) associated with the IT device 101 that the user wants to remotelyaccess. User web requests (e.g., get, post, session identificationtoken) from web browser 142 for the device user interface of IT device101 may be redirected over connection 217 to remote access manager 204for that session. Remote access manager 204 may in turn look up thesession identification token and associate with the connection 215 andforward the web requests to remote access agent 112 in the IT device101.

Remote access agent 112 may communicate the web requests over connection219 to the web server 110. Web server 110 forwards the updated deviceuser interface over connection 219 to the remote access agent 112 inresponse to the web request. The remote access agent 112 may thenforward the updated device user interface to remote access manager 204over connection 215. Remote access manager 204 then forwards the updateddevice user interface over connection 217 to web browser 142 in the userdevice 140 for presentation. In some implementations, a protocol thatserializes structured data into a compact format is used to facilitateefficient communication between remote access agent 112 and remoteaccess manager 204. The user may log-in to the IT device 101 remotely byproviding user authentication information (e.g., user name, password)via the device user interface, thereby starting a secure device sessionwith the IT device 101. This process ensures that the user at webbrowser 142 may only access the web server 110 of the IT device 101after successful authentication, while preserving the security of thecloud-based communication system 100. The device session may bemonitored independently from the cloud session.

The remote access agent 112, remote access manager 204 and front-endagent 206 may implement session timeout for lack of activity oruser-initiated shutdown. Different session timeouts may be provided forclosing different connections or sessions opened by the user. Forexample, a first timeout (e.g., 5 minutes) may be implemented for thecloud session over connection 210 for exchanges (e.g., cloud userinterface) between Web browser 142 and front-end agent 206. A secondtimeout (e.g., 30 minutes) may be implemented for the device sessionover connection 217 for exchanges (e.g., device user interface) betweenWeb browser 142 and IT device 101 via remote access manager 204. Thecloud and device sessions may be tracked independently. This enables theuser to continue to remotely access the device user interface of the ITdevice 101 in the device session even after the cloud session with thefront-end agent 206 has timed-out or is otherwise terminated.

FIG. 4 shows an exemplary device user interface screen 401 of the ITdevice 101. The device user interface screen 401 may be displayed in webbrowser 142 of user device 140. The device user interface screen 401 maypresent, for example, user interface elements (e.g., text boxes,buttons) 402 for entering user credentials (e.g., e-mail, password). Thedevice user interface screen 401 may also allow other types of sign-inoptions 404 for a single sign-on (SSO) using other applications. Othertypes of information may also be displayed. For example, upon successfuluser authentication, the device user interface screen 401 may displayother user interface elements that enable the user to configure and/ormanage the IT device 101.

FIG. 5 illustrates an exemplary method 500 of remotely accessing adevice user interface from IT device 101. It should be understood thatthe steps of the method 500 may be performed in the order shown or adifferent order. Additional, different, or fewer steps may also beprovided. Further, the method 500 may be implemented with the system 100of FIGS. 1 and 2 , a different system, or a combination thereof.

At 502, cloud access agent 111 establishes a first secure channel 213for communication between IT device 101 and cloud-computing platform145. The first secure channel 213 may be established by mutualauthentication using a trust certificate. The trust certificate may begenerated and validated (or signed) with authentication informationpreviously stored in the IT device 101. The authentication informationmay include a IT device identifier unique to the IT device 101, as wellas a hash of a public hardware-based key.

At 504, cloud access agent 111 receives a request for its device userinterface over the first secure channel 213. The request may have beenfirst initiated by web browser 142 at user device 140 when the userselects a user interface element (e.g., “Connect” button) on the clouduser interface. Front end agent 206 in the cloud-computing platform 145forwards the request to device manager 202, which then sends the requestto cloud access agent 111 in IT device 101 over the first secure channel213. Additionally, cloud access agent 111 communicates the request toremote access agent 112 in IT device 101.

At 506, remote access agent 112 establishes a second secure channel 215for communication between the IT device 101 and cloud-computing platform145. Second secure channel 215 may be established using mutualauthentication with a trust certificate. The trust certificate may bethe same as that used for first secure channel 213, or it may be a newtrust certificate generated using the secure first secure channel 213.The establishment of second secure channel 215 may be initiated ondemand by remote access agent 112 in IT device 101. Remote access agent112 may establish the second secure channel 215 in response to therequest for the device user interface sent by the user device 140.

At 508, remote access agent 112 retrieves the device user interfaceusing web server 110. Web server 110 is implemented in the IT device 101to store, retrieve, process and deliver web pages that present the localdevice user interface of the IT device 101.

At 510, remote access agent 112 forwards the device user interface oversecond secure channel 215 to cloud-computing platform 145 forcommunication to the requesting user device 140. The device userinterface may then be presented in web browser 142 of user device 140.

Although the subject matter has been described in language specific tostructural features and/or methodological acts, it is to be understoodthat the subject matter defined in appended claims is not necessarilylimited to the specific features or acts described above. Rather, thespecific features and acts described above are disclosed as exampleforms of implementing the claims.

In this specification, “a” and “an” and similar phrases are to beinterpreted as “at least one” and “one or more.” References to “an”embodiment in this disclosure are not necessarily to the sameembodiment.

Many of the elements described in the disclosed embodiments may beimplemented as modules. A module is defined here as an isolatableelement that performs a defined function and has a defined interface toother elements. The modules described in this disclosure may beimplemented in hardware, a combination of hardware and software,firmware, wetware (i.e. hardware with a biological element) or acombination thereof, all of which are behaviorally equivalent. Forexample, modules may be implemented using computer hardware incombination with software routine(s) written in a computer language(Java, HTML, XML, PHP, Python, ActionScript, JavaScript, Ruby, Prolog,SQL, VBScript, Visual Basic, Perl, C, C++, Objective-C or the like).Additionally, it may be possible to implement modules using physicalhardware that incorporates discrete or programmable analog, digitaland/or quantum hardware. Examples of programmable hardware include:computers, microcontrollers, microprocessors, application-specificintegrated circuits (ASICs), field programmable gate arrays (FPGAs), andcomplex programmable logic devices (CPLDs). Computers, microcontrollersand microprocessors are programmed using languages such as assembly, C,C++ or the like. FPGAs, ASICs and CPLDs are often programmed usinghardware description languages (HDL) such as VHSIC hardware descriptionlanguage (VHDL) or Verilog that configure connections between internalhardware modules with lesser functionality on a programmable device.Finally, it needs to be emphasized that the above mentioned technologiesmay be used in combination to achieve the result of a functional module.

Some embodiments may employ processing hardware. Processing hardware mayinclude one or more processors, computer equipment, embedded systems,machines a combination thereof, and/or the like. The processing hardwaremay be configured to execute instructions. The instructions may bestored on one or more computer-readable or machine-readable media.According to some embodiments, the machine-readable medium (e.g.automated data medium) may be a medium configured to store data in amachine-readable format that may be accessed by an automated sensingdevice. Examples of machine-readable media include: magnetic disks,cards, tapes, and drums, flash memory, memory cards, electricallyerasable programmable read-only memory (EEPROM), solid state drives,optical disks, barcodes, magnetic ink characters, a combination thereof,and/or the like.

While various embodiments have been described above, it should beunderstood that they have been presented by way of example, and notlimitation. It will be apparent to persons skilled in the relevantart(s) that various changes in form and detail can be made thereinwithout departing from the spirit and scope. In fact, after reading theabove description, it will be apparent to one skilled in the relevantart(s) how to implement alternative embodiments. Thus, the presentembodiments should not be limited by any of the above describedexemplary embodiments. In particular, it should be noted that, forexample purposes, the presently described embodiments are discussed withrespect to a data center. However, one skilled in the art will recognizethat embodiments may be employed to other collections of IT devicesover, for example, a distributed network not confined by a single datacenter, a small collection of IT devices in an Intranet, combinationsthereof, and/or the like.

In addition, it should be understood that any figures that highlight anyfunctionality and/or advantages, are presented for example purposesonly. The disclosed architecture is sufficiently flexible andconfigurable, such that it may be utilized in ways other than thatshown. For example, the steps listed in any flowchart may be re-orderedor only optionally used in some embodiments.

What is claimed is:
 1. An information technology (IT) device,comprising: one or more non-transitory computer-readable media forstoring computer-readable program code; and a processor in communicationwith the one or more non-transitory computer-readable media, theprocessor being operative with the computer-readable program code toperform operations including establishing a first secure channel forcommunication between the IT device and a cloud-computing platform,receiving a request over the first secure channel for a device userinterface of the IT device, wherein the request is initiated by a userdevice via the cloud-computing platform, retrieving the device userinterface of the IT device, establishing a second secure channel ondemand for communication between the IT device and the cloud-computingplatform, and forwarding the device user interface of the IT device overthe second secure channel to the cloud-computing platform forcommunication to the user device.
 2. The IT device of claim 1, whereinthe processor is operative with the computer-readable program code toestablish the first and second secure channels by performing mutualauthentication.
 3. The IT device of claim 2 wherein the processor isoperative with the computer-readable program code to perform the mutualauthentication using a same trust certificate for first and secondsecure channels.
 4. The IT device of claim 2 wherein the processor isoperative with the computer-readable program code to perform the mutualauthentication using different trust certificates for the first andsecond secure channels.
 5. The IT device of claim 2 wherein theprocessor is operative with the computer-readable program code togenerate and validate one or more trust certificates for the mutualauthentication with authentication information stored in the IT device.6. The IT device of claim 5 wherein the authentication informationcomprises a unique IT device identifier and a hash of a publichardware-based key.
 7. The IT device of claim 1 wherein the processor isoperative with the computer-readable program code to retrieve the deviceuser interface using a web server implemented in the IT device.
 8. TheIT device of claim 1 wherein the second secure channel comprises afull-duplex communication channel.
 9. A method for cloud-basedcommunication, comprising: receiving, by a cloud-computing platform,from a user device a request for a device user interface of aninformation technology (IT) device; sending, by the cloud-computingplatform, over a first secure channel the request to the IT device;receiving, by the cloud-computing platform, over a second secure channelthe device user interface from the IT device; and sending, by thecloud-computing platform, the device user interface to the user devicefor presentation.
 10. The method of claim 9 further comprises starting acloud session between the user device and the cloud-computing platformupon a first successful user authentication via a cloud user interface.11. The method of claim 10 farther comprises starting a device sessionbetween the user device and the IT device upon a second successful userauthentication via the device user interface.
 12. The method of claim 11further comprises monitoring the device session independently from thecloud session.
 13. The method of claim 11 further comprisesimplementing, by the cloud-computing platform, different sessiontimeouts for the device session and the cloud session.
 14. The method ofclaim 9 wherein the request for the device user interface is sent inresponse to a user selection of an element within a cloud userinterface.
 15. The method of claim 9 further comprises establishing thefirst secure channel using mutual authentication.
 16. The method ofclaim 9 further comprises establishing the second secure channel usingmutual authentication.
 17. The method of claim 16 wherein theestablishing the second secure channel is initiated on demand inresponse to the request for the device user interface sent by the userdevice.
 18. The method of claim 9 further comprises receiving, over thefirst secure channel, a session identification token that is associatedwith the device user interface.
 19. A cloud-based communication system,comprising: a cloud-computing platform; a user device communicativelycoupled to the cloud-computing platform; and at least one informationtechnology (IT) device communicatively coupled to the cloud-computingplatform, wherein the at least one IT device includes a remote accessagent, wherein the remote access agent sends a device user interface ofthe IT device over a secure channel to the cloud-computing platform inresponse to a request from the user device received via thecloud-computing platform, wherein the cloud-computing platform sends thedevice user interface of the IT device to the user device for display.20. The system of claim 19 wherein the secure channel is established bymutual authentication using a trust certificate.